Shipping, Returns, & Warranties
Shipping Rates and Times:
‘Cuda Powersports is happy to provide FREE Shipping on orders, no matter the size, weight, or dimensions, unless otherwise stated on the specific product listing page! There is no minimum purchase price required to receive free shipping.
Processing/Handling - Please allow handling time of 1-2 business days to for the product to be manufactured or pulled from inventory, cut to your specified length, wrapped, rolled, and packaged and freight provider to be notified of pick-up. Closed Saturdays/Sundays. Orders placed on Fridays should be ready for shipment on the following Monday, Tuesday at the latest.
Shipping will typically be sent Standard using FedEx or UPS. You may upgrade to Priority in certain cases for specific items, but we encourage you to notify us prior to placing your order, some exceptions apply. Contact us directly to request expedited shipping – additional costs will apply. International orders and orders to Canada, Hawaii, or Alaska will be sent as economically as possible.
What is your Return Policy?
‘Cuda Powersports believes you’ll be extremely happy in the quality of products purchased from our store. To date, our customer return rate has remained below 1%. However, in the rare case you need to return your item ‘Cuda Powersports is happy to offer Returns, Exchanges, or Store Credit on all of our products within a period of 21 Days from date of shipment. Return Merchandise Authorization (RMA) numbers are required from customers on all returns. Buyer is responsible for return postage. Refunds will be issued within 5 business days of returned products being received to allow for proper inspection of any damage or misuse. All International Orders, Hawaii, and Alaska are Final Sale. Custom Products, such as our custom cut bunk carpet and marine flooring, are not eligible for returns since these items have been custom cut for your specific application.
Returned products must be complete, in the original packaging, and resalable. Customers must obtain an RMA number by sending an email to Returns@CudaPowersports.com within 21 Days of the item being shipped. Be sure to provide the original invoice/order number, product being returned, and the reason for return. Please be aware a 20% restocking fee will be applied to all other returned items.
'Cuda Powersports has some of the strongest and most durable products in the industry, but everyone realizes products may at times fail prematurely. If you believe your product has failed prematurely please visit our website to understand the specific warranty offered for that product; as warranty coverage and conditions differ for specific products. For any flooring or carpeting products our warranties cover rips and/or tears that occur when the carpet has been properly adhered. Warranties must be registered on our website within 30 days of your purchase, in order to effectively track and confirm your order. In order to process a warranty claim 'Cuda Powersports typically requests the following process/information be completed.
- Contact 'Cuda Powersports via email to request a RMA number for replacement warranty claims
- Provide proof of original purchase complete with date and where it was purchased.
- In some cases 'Cuda Powersports will request item be returned to 'Cuda Powersports so we can verify item is authentic as past clients have attempted to submit claims on previously purchased competitors products.
- Buyer is response for shipping cost of new replacement product.